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Urgent Care Reception

Company: Allina Health
Location: Apple Valley
Posted on: May 26, 2023

Job Description:

Number of Job Openings Available:
Date Posted:
February 23, 2023
62196600 AHG Urgent Care Apple Valley
Day/Evening (United States of America)
Shift Length:
Variable shift length
Hours Per Week:
Union Contract:
Weekend Rotation:
Every Other
Job Summary:
Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Key Position Details:

Urgent Care Hours:

  • Monday-Friday 8am-8pm
  • Saturday and Sunday 8am-8pm
  • Holidays Hours vary
  • Shifts are a mix of 6 or 12 hours and includes either Saturday or Sunday every other weekend. Schedules will repeat every two weeks.

    This position is a mixture of days, evenings, weekends, and holidays. The employee will be scheduled at their home location but at times will be expected to float to the sister site in Apple Valley/Savage, as well as other Urgent Care locations. Schedules are based on business needs so the employee for this position would need to be available the days and hours of operation at the site.

    Job Description:
    Principle Responsibilities
    • Greets and welcomes patient in person or by phone.
      • Performs registration process.
      • Collects demographic and insurance information.
      • Checks in or interviews patient to complete appropriate paperwork.
      • Directs patient to their appointment or procedure.
      • May schedule appointments.
      • Verifies eligibility and benefits information for payers and interprets results.
        • May obtain prior authorization before date of service and provides notification if unable to complete.
        • Collect co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
        • Obtain signatures from patients as needed.
        • Uses resources, tools and procedures to complete accounts in assigned work queues.
        • May operate a multi-phone system which would including transferring calls, handling messages and paging.
          • Other duties as assigned.
            Job Requirements
            • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
            • Associate's or Vocational degree preferred
            • 0 to 2 years of clerical or business environment experience preferred and
            • 0 to 2 years of medical terminology knowledge preferred and
            • 0 to 2 years of computer knowledge including Microsoft Word, Excel and Outlook preferred
              Physical Demands
              Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Keywords: Allina Health, Apple Valley , Urgent Care Reception, Healthcare , Apple Valley, California

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