AppleValleyRecruiter Since 2001
the smart solution for Apple Valley jobs

Associate Team Leader

Company: H&R BLOCK
Location: Burbank
Posted on: August 24, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Apple Valley , Associate Team Leader, Hospitality & Tourism , Burbank, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver (part or full time) with DoorDash - Make up to $19/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to
Company: Doordash
Location: West Hollywood
Posted on: 09/17/2019

Store Lead Consultant- FedEx Store
Description: Job Number: 1953796BR br Employment Type: Regular Full-Time br Job Category: Retail br Shift: Any br Region: 039 : Southern California br Address Line 1: 13488 Maxella Ave br Address Line (more...)
Company: FedEx Office
Location: Marina Del Rey
Posted on: 09/17/2019

Inbound Customer Service
Description: Our contact center division, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week. Becoming a Home (more...)
Company: Mommy Jobs Online
Location: Pasadena
Posted on: 09/17/2019


Regional Chef - Chinese / Dim Sum Restaurant Group
Description: Regional Chef - Chinese / Dim Sum Restaurant GroupGrowing Company - Immediate NeedSalary: 78,000 - 85,000 Benefits and BonusTen years ago, two highly regarded Chefs in the Far East came together to (more...)
Company: Confidential Search
Location: Irvine
Posted on: 09/17/2019

Package Delivery Driver
Description: Drivers Needed Immediately br Apollo Couriers Inc.is currently seeking Friendly, Reliable, and Professional Delivery Drivers for our Package Delivery Drivers positions. This is a physical, fast-paced, (more...)
Company: Apollo Couriers
Location: Irvine
Posted on: 09/17/2019

Customer Service /Call Center
Description: Job DescriptionI'm recruiting for a Customer Service Reps located in Ontario,CA and I see you have experience and would like to speak with you regarding the opportunity. Please call me at 909-946-5811 (more...)
Company: Kelly Services
Location: Ontario
Posted on: 09/17/2019

Experienced Line & Cooks Needed Today
Description: Looking for an exprienced line prep cooks to join
Company: Fellow
Location: Los Angeles
Posted on: 09/17/2019

CUSTOMER SERVICE REP - 1404
Description: Requisition ID 43928 br br CSI : 1404, Station Address: 23022 Aliso Creek Rd., Aliso Viejo, CA 92656 - 949 -326-5166 br br This position is for local residents only. br Sorry, Visa / sponsorship (more...)
Company: Chevron Stations Inc.
Location: Aliso Viejo
Posted on: 09/17/2019

Start Your Own Glam Gig and start earning insider discounts and 40% on your first order
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: New Avon Company
Location: Redlands
Posted on: 09/17/2019

Restaurant Manager- Orange County
Description: Job Ad br What makes P.F. Chang's special You won't find another Farm to Wok concept out there, and the best part is our people. The people on our teams, our unique cuisine, and top notch service experiences, (more...)
Company: P.F. Chang's China Bistro
Location: Irvine
Posted on: 09/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Apple Valley RSS job feeds