AppleValleyRecruiter Since 2001
the smart solution for Apple Valley jobs

Associate Team Leader

Company: H&R BLOCK
Location: San Clemente
Posted on: August 24, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Apple Valley , Associate Team Leader, Hospitality & Tourism , San Clemente, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Delivery Driver (part or full time) with DoorDash - Guaranteed Earnings Offer of $1,750 - South Gate
Description: New Dashers in North Jersey earn at least 1,750 for completing 300 deliveries Choose your wheels and deliver food and other items from local merchants to hungry customers. Be your own boss. Work when
Company: Doordash
Location: South Gate
Posted on: 09/17/2019

CUSTOMER SERVICE REP - 1491
Description: Requisition ID 43686 br br CSI : 1491, Station Address: 2740 Bryan Ave., Tustin, CA 92680 - 714 731-3659 br br This position is for local residents only. br Sorry, Visa / sponsorship not (more...)
Company: Chevron Stations Inc.
Location: Tustin
Posted on: 09/17/2019

Sales Associate - NYX Professional Makeup, Del Amo
Description: About NYX Professional Makeup br br NYX Professional Makeup, named after the Greek goddess who ruled the night and symbolized beauty and power, is known for high-quality, professional makeup at accessible (more...)
Company: L'Oreal USA
Location: Torrance
Posted on: 09/17/2019


Restaurant Service and Kitchen Team (2914)
Description: Our Panda Service and Kitchen Team associates are important members of our team and are responsible for bringing Panda------s mission alive in our restaurants by creating food with passion, service with (more...)
Company: Panda Express
Location: Rosemead
Posted on: 09/17/2019

CUSTOMER SERVICE REP - 1985
Description: Requsition ID 43317 br br CSI : 1985, Station Address: 515 E. Avenida Pico, San Clemente, CA 92672 - 949 492-2042 br br This position is for local residents only. br Sorry, Visa / sponsorship (more...)
Company: Chevron Stations Inc.
Location: San Clemente
Posted on: 09/17/2019

Start Your Own Glam Gig and start earning insider discounts and 40% on your first order
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: New Avon Company
Location: Redlands
Posted on: 09/17/2019

Restaurant Manager- Orange County
Description: Job Ad br What makes P.F. Chang's special You won't find another Farm to Wok concept out there, and the best part is our people. The people on our teams, our unique cuisine, and top notch service experiences, (more...)
Company: P.F. Chang's China Bistro
Location: Irvine
Posted on: 09/17/2019

Sell AVON - Earn up to 40% and get paid in only 2 days!
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: New Avon Company
Location: Fullerton
Posted on: 09/17/2019

Store Lead Consultant- FedEx Store
Description: Job Number: 1953796BR br Employment Type: Regular Full-Time br Job Category: Retail br Shift: Any br Region: 039 : Southern California br Address Line 1: 13488 Maxella Ave br Address Line (more...)
Company: FedEx Office
Location: Marina Del Rey
Posted on: 09/17/2019

CUSTOMER SERVICE REP - 1404
Description: Requisition ID 43928 br br CSI : 1404, Station Address: 23022 Aliso Creek Rd., Aliso Viejo, CA 92656 - 949 -326-5166 br br This position is for local residents only. br Sorry, Visa / sponsorship (more...)
Company: Chevron Stations Inc.
Location: Aliso Viejo
Posted on: 09/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Apple Valley RSS job feeds