Client Care Coordinator
Company: Home Instead
Location: Apple valley
Posted on: May 3, 2021
Job Description:
Home Instead office in Victorville is seeking a
compassionate, dedicated, organized and goal driven self-starter to
be part of our growing care team as a Client Care
Coordinator!
Our CAREGivers provide non-medical care to aging
adults and people with special needs, helping them to remain in
their home and meet the challenges of aging with dignity, care and
compassion. We are looking to fill this position as soon as
possible. Please review the responsibilities below and
include a cover letter outlining how you qualify for the
job, resume, and references with your resume
***
Incomplete submissions will not be given consideration. No phone
calls or office visits, please...
Objective:
The
Client Care Coordinator is expected to perform a variety of duties
that relate to client care including care consultations with
potential clients and family members, client/CAREGiverSM
introductions and quality assurance visits with existing clients.
They use the consultative sales approach to determine each
individual client's needs to provide solutions and create a
tailored service plan. They continuously evaluate the plan through
a series of ongoing communications and visits to ensure high
quality care, client satisfaction and retention as well as
opportunities to increase service
hours.
Primary
Responsibilities:
- Reflect the
core values of Branlyn Prominence Inc., d.b.a. an independently
owned and operated Home Instead
franchise.
- Meet with potential clients and family members
to discuss their needs and provide solutions in the form of a
service plan.
- Conduct Service Inquiries and Care
Consultations as needed following the consultative sales
process
- Maintain ongoing communication and a
consistent follow-up schedule with potential clients and families
who have yet to commit to
service.
- Work with other team members to coordinate
various aspects of a client's
care.
- Conduct client/CAREGiver introductions with
every new client and with every new
CAREGiver.
- Create and maintain client and responsible
party records documenting all quality assurance
meetings.
- Plan and execute a schedule that ensures each
client has at minimum one quality assurance visit per
(month/quarter).
- Recognize and pursue opportunities to modify
service plans to best support the ongoing needs of clients through
a quality assurance
program.
- Demonstrate open and effective communication
with clients, family members, the franchise owner, colleagues and
CAREGivers, and referral providers/care
providers.
- Work with clients and their families on the
various issues that may arise to ensure they are getting resolution
to issues as well as receiving the services
needed.
- Demonstrate
open and effective communication with the franchise owner,
colleagues, CAREGivers, clients and family
members.
- Adhere to
all company policies, procedures and business ethics codes and
ensures that they are communicated and implemented within the
team.
Secondary
Responsibilities:
- Participate as needed in all CAREGiver
meetings
- Maintain regular attendance to execute job
responsibilities
- Perform any and all other functions deemed
necessary
Education/Experience
Requirements:
- College degree
preferred
- One year experience in home care, health care
or senior-related industry required, an equivalent combination of
education and work experience may be
considered.
- Must possess a valid driver's
license
Supervisory
Responsibilities:
Knowledge, Skills
and Abilities:
- Prominence Inc. , d.b.a. an independently owned and
operated Home Instead franchiseBranlynMust have an understanding of
and uphold the policies and procedures established
by
- Must
demonstrate excellent oral and written communication skills and the
ability to listen effectively
- Must
have the ability to work independently, maintain confidentiality of
information and meet deadlines
- Must
demonstrate effective interpersonal skills as well as sound
judgment and good decision-making skills
- Must
demonstrate discretion, integrity and fair-mindedness consistent
with office standards, practices, policies and
procedures
- Must
demonstrate knowledge of the senior care
industry
- Must
have the ability to organize and prioritize daily, monthly,
quarterly and yearly work
- Must
have the ability to establish good working relationships with the
franchise owner, office colleagues, CAREGivers, clients, and the
community
- Must
have the ability to present a professional appearance and
demeanor
- Must be
patient and congenial on the telephone
- Must
have computer skills and be proficient in Excel and
Word
- Must
have the availability to work evenings or weekends as
required
- Must
have the ability to perform duties in a professional office
setting
- Must
have the ability to work as a part of a team
Each Home Instead franchise is independently owned and
operated.
Keywords: Home Instead, Apple Valley , Client Care Coordinator, Other , Apple valley, California
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