Ambulatory Patient Advance Access
Full Time,Day,8 Hour Shift
Job Objective: A brief overview of the position. Coordinates
patient care with responsibility for both back office and front
office duties. Assigned work queues, organizing documents to be
centrally scanned, escorting patient to exam room, performing vital
signs, preparing patient for exam and discharge, including
preparation of medical chart, returning phones calls, facilitating
physician orders, and other duties as needed.
Reports to Clinic Manager, Director or CAO
Ages of Patients Pediatric
Blood Borne Pathogens Minimal/ No Potential
Qualifications Education Preferred: College courses.
Licensure/Certification Required: Medical Assistant course
completion, American Heart Association BLS
Preferred: Medical Assistant Certificate
Experience Required: Previous experience in medical office
Essential Responsibilities Demonstrates compliance with Code of
Conduct and compliance policies, and takes action to resolve
compliance questions or concerns and report suspected
Manages clinic EMR referral work queues. Facilitates referral to
intended clinic in a timely manner.
Ensures that all appropriate patient documentation to external
Manages clinic EMR incoming referral work queue. Facilitates
Maintain an open and collaborative relationship with clinics and
departments to facilitate seamless referral process.
Contacts insurance companies to obtain authorization for ordered
Answers all incoming telephone requests and
correspondence/letters accurately to ensure timely resolution.
Audits accounts to verify accurate and complete patient,
guarantor and insurance carrier information to ensure appropriate
billing and follow-up.
Submits required documentation to support treatment.
As delegated by Manager, accurately enters dismissed patients
Manages and organizes all outgoing documents sent to central
HIMS for scanning/indexing: ensures proper patient identification
on each document & appropriateness of documents to be scanned.
Covers front desk duties as needed.
Covers back office clinical duties as needed.
Clinical back office duties may include:
Prepares patient charts timely and accurately.
Gathers reports to complete chart.
Places order for films, labs and other studies as appropriate,
timely and accurately.
Answers all patient questions and requests timely and
Answers phones, retrieves voicemail messages and returns calls
timely and appropriately.
Maximizes use of free time between patients and other task to
clean and stock rooms copying documents, and filing.
When assigned: Rooms patients, Obtains medical history (vital
signs) and assists physicians so that appropriate preparation,
examination and diagnostic testing occur without error or
Collaborates with the scheduling of new patients and follow up
Assists with medical and office supplies ordering.
Perform scribe duties if applicable.
Performs other duties as assigned.