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Patient Admitting Specialist

Company: Eisenhower Health
Location: Rancho Mirage
Posted on: June 11, 2021

Job Description:


Physical Therapy (Palm Springs)

Full Time,Day,8 Hour Shift

Job Objective: A brief overview of the position. Rehabilitation services Patient Admitting Specialist performs or coordinates/delegates the performance of clerical/support activities (including phones and acknowledging patients), maintains the department patient schedule, facilitates communication and customer relations. Organizes work flow/processes to support the administration of Rehabilitation Services.

Reports to Physical /Occupational Therapy Supervisor/Rehabilitation Services Director

Supervises Rehabilitation Services Volunteers

Ages of Patients Pediatric




Blood Borne Pathogens Minimal/ No Potential

Qualifications Education Required: High School diploma or equivalent

Licensure/Certification N/A

Experience Preferred: Previous experience in Healthcare setting and prior Customer Service Experience

Essential Responsibilities Demonstrates compliance with code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.

Maintains a cheerful, professional image at all times, including appearance of self, work area, waiting room and the use of appropriate scripting.

Manages daily schedules to ensure efficiency and productivity, including scheduling back to back appointments, checking Well Health and cancelling and moving appointments as appropriate ensuring full schedules; verifying work days, ensuring appropriate blocks, call offs if necessary and reporting scheduling needs to manager/supervisor.

Answers phones in a timely fashion (within 3 rings if possible) and timely addresses all patient communication (via phone, Well Health, In-Basket, etc.) same day.

Manages department work queues including: Ensure timely patient notification (within 72 hours of receipt of referral)

Verifying necessary authorizations and updating referral status as appropriate

Updating scheduling status

Documenting authorizations timely and accurately including visits authorized, authorization number, authorization expiration date and any other pertinent authorization information

Notes appropriate to scheduling status, authorizations and transfer of care

Accurately and timely transcribes all referrals including: Identification of correct patient

Accurately entering referring provider based on ability to sign Plan of Care reports

Entering of order(s)

Ensuring routing to correct department based on diagnosis/specialty

Addition of correct working diagnosis

Addition of providers outside the Eisenhower network

Accurately and timely completes patient registrations including: Correct patient identification using two identifiers

Patient demographics

Required information included (Patient, physician, insurance and authorization, SMS preference)

Ensuring orders and diagnosis are valid

Ensuring correct scanning of insurance cards upon arrival

Accurately completing all consents ensuring signatures are obtained at least annually

Verification of insurance coverage upon arrival

Completion of necessary paperwork (OP Interview, Functional Outcomes) prior to seeing the provider

Correct therapy scheduling within therapist and payer limitations

Maintains a good working relationship with payer sources necessary to obtain timely authorizations are in place and documented prior to scheduling of initial and/or return patient appointments.

Meets expectation on timeliness and quality performance indicators as identified.

Maintains competency in all office applications in current available systems.

Accurately manages report processing, acting on information as appropriate to ensure regulatory compliance and department efficiency.

Accurately and timely discharges appointments, that have been discharged by the provider, per rehab process.

Appropriately and timely handles patient charges including cash pay, co-payments and any other necessary patient collections.

Performs daily cash balancing per department guidelines.

Maintains adequate supply of all office forms and supplies.

Performs other duties as assigned.

Keywords: Eisenhower Health, Apple Valley , Patient Admitting Specialist, Other , Rancho Mirage, California

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