FROSCH - Ticketing Specialist

Company: JPMorgan Chase Bank, N.A.
Location: Apple Valley
Posted on: November 26, 2022

Job Description:

FROSCH is Chase ' s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase ' s core mission to help customers make the most of their money. For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams. Job Description

• Manage all elements of the business travel reservation from initial request to completion
• Manage several queues to ensure that reservations are complete and accurate for ticketing
• Ensure that all queues are properly managed daily, to include schedule changes, exchanges, credit card declines, etc.
• Work with team members to ensure all tickets within queues are ticketed within the ticketing timeframe
• If needed, reach out to airline, car rental, hotel, or passenger to resolve immediate issues, if required
• Work efficiently to meet all deadlines
• Effectively work with team to manage shared folders within the Corporate Department. Time-sensitive reservations with immediate action required Work Environment
  • FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered Requirements
    • Proficiency in Sabre required. This includes but is not limited to executing seat assignments and upgrades, creating, and sending itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, issuing train tickets, paid seats, and Phase IV's, etc.
    • Extensive expertise of domestic and international airports and cities as well as their inherent logistics as it relates to business/corporate travel
    • Fundamental awareness of Teams and applications required
    • High School Diploma, GED, or equivalent is required; a bachelor's degree or equivalent in Travel/Tourism, Hospitality, or other related fields is preferred
    • A minimum of five (5) years of experience is required as a Corporate Travel Consultant/Agent or three (3) years within an equivalent position which arranged all elements of domestic and international business/corporate travel from initial request to completion
    • Requires a minimum of five (5) years of recent, native use of Global Distribution Systems (GDS); Sabre Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/VeteransBase Pay/Salary NY $20.00.00 - $36.01 / hour.00; RI $22.50.00 - $32.97 / hour.00; CA $20.00.00 - $36.01 / hour.00; CO $20.00.00 - $32.97 / hour.00; NJ $20.00.00 - $36.01 / hour.00; CT $22.50.00 - $36.01 / hour.00; NV $20.00.00 - $28.54 / hour.00; WA $20.00.00 - $36.01 / hour.00

Keywords: JPMorgan Chase Bank, N.A., Apple Valley , FROSCH - Ticketing Specialist, Other , Apple Valley, California