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Application Support Analyst

Company: Wings Financial CU
Location: Apple Valley
Posted on: August 8, 2019

Job Description:

ESSENTIAL FUNCTIONSinclude the following. Other duties may be assigned. -- Provides Tier 2 support for software applications used by the business units and real time interfaces. -- Assists with managing the digital channels to include implementation, interfaces, upgrades, break/fix, and capacity planning. -- Works closely with the Application Systems Analyst, System Technician, System Administrator, Application Development, and Helpdesk Specialists for application integration and application support. -- Assists with projects that requires IS Involvement -- Assists with system reviews, performance monitoring, and application testing -- Document process diagrams and procedures on key applications or processes -- Assists with the development and management of the application support /security plan for IS Services. -- Works with Internal Audit to ensure that the application security needs of the organization are met or exceeded by the plan in place. -- Serves as one of the primary escalation points for the Help Desk and also assists with answering phones as needed. -- Suggest changes to internal procedures that will enhance the use of new or existing software. -- Works with IS management to be sure that all application integration initiatives stay within scope. -- Determines any required changes to back office operations and assists with implementation. -- Assists with all enhancement requests made with the key vendors. -- Serves as escalation point for critical application issues. -- Makes suggestions on ways to use technology to improve and or automate existing business processes used by the business unit. -- Is responsible for managing and directing the test team comprised of key people from the various business units. Requirements QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and EXPERIENCE: College course work or other specialized information system training preferred. Minimum three to five years enterprise level application support. -- Very strong customer focus and relationship skills. -- Ability to work flexible schedule. -- Knowledge of financial services. -- Ability to work with all levels of employees. -- Organization and prioritization skills. -- Ability to work alone or with little supervision. -- Willingness to pursue further education in meeting business needs with IS. PHYSICAL DEMANDS / WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs, frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Wings Financial CU, Apple Valley , Application Support Analyst, Professions , Apple Valley, California

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