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Benchmark Hospitality: Front Desk Agent (Pt)

Company: Benchmark Hospitality
Location: Apple Valley
Posted on: November 12, 2021

Job Description:

Benchmarks company culture is central to our management philosophy. The companys stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the benchmark by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary:We are looking for a highly motivated Front Desk Agent to join the team at Lake Arrowhead Resort & Spa. The ideal candidate would understand how to create an incredible first impression as the face of this beautiful and unique property. While checking in, registering and assigning rooms to guests, the Front Desk Agent would be a source of knowledge for the guest relative to the hotel, its amenities and nearby dining, entertainment and shopping.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property. Job Description:A Mountain HideawayThe spirit of Lake Arrowhead Resort & Spa is casual luxury ina pristine natural setting. At an elevation of 5,200 feet in a lakeside setting that feels like no other place in Southern California, youll find Lake Arrowhead Resort & Spa. Hotel. Our award winning AAA Four Diamond hotels tranquil setting is framed by majestic pines, a private lake and gabled rooftops. Secluded and completely removed from civilization, yet just 90 minutes from Los Angeles and Orange County.Position Description & Job ResponsibilitiesFront Desk Agent would be equally adept at handling phone calls, especially while being observed by quests in the lobby, would be able to politely address the needs of both guests in an appropriate and professional manner. Excellent phone etiquette and the ability to take detailed phone messages is essential to our guests as is answering questions and providing travel directions over the phone and in person. An understanding of the need for accuracy in posting charges to the ledger, computing guests bills, handling questions and making adjustments regarding such bills as well as, collecting payment from guests is key to this position. As Front Desk Agent, you will be the first and one of the last faces the guest sees so your ability to create and maintain a positive impression will truly set the hotel apart and lead to the return visit. In addition, operational focus will include working in total partnership with all team members from bell staff to valet through to housekeeping with the goal of Being The Difference to one another and our guests. Formal Education and Job Related RequirementsOur preference would be that the candidate would have an Associates (A.A.) degree or equivalent education from a two-year college or technical school with one years' employment in hospitality; or equivalent combination of education and employment experience. Must possess effective communications skills. Prior guest service experience critical. Previous cash handling experience strongly preferred. Job-Related Physical RequirementsThis position requires the employee to engage in Constant Standing, Walking, Bending Over, and Hearing. In addition, the position requires the employee to utilize Color Recognition. Further, the position requires Occasional Sitting, Reaching, Crouching, Lifting/Carrying up to 25lbs, Near Vision, and Far Vision. The position involves the following Environmental Factors: Working Inside, Working Closely with Others, and Working Above Ground. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.

Keywords: Benchmark Hospitality, Apple Valley , Benchmark Hospitality: Front Desk Agent (Pt), Sales , Apple Valley, California

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